Payment Policy

We've kept checkout simple, secure, and convenient. Here's everything you need to know about how payments work at Revixa.

1. Our Accepted Payment Method

• Cash on Delivery (COD): To ensure a completely risk-free shopping experience where you only pay once your order physically reaches your doorstep, Revixa exclusively supports Cash on Delivery (pay upon delivery). You will pay the courier in cash directly when your package arrives at your shipping address. Please ensure you have the exact cash amount ready upon delivery, as delivery agents and carriers (FedEx or DHL) carry limited change.

2. Payment Restrictions & What We Don't Accept
To keep transactions secure, clean, and straightforward, we do not process:

• Online prepayments (Credit or Debit Cards online)
• Digital wallets (PayPal, Apple Pay, Google Pay, Venmo, or Zelle transfers)
• Personal checks or money orders
• Direct bank or wire transfers

3. Transparent Currency
All prices, checkout totals, invoices, and refunds on Revixa are listed, billed, and charged strictly in United States Dollars ($ USD). There are no hidden foreign transaction fees. Since payment is collected in cash upon delivery, the total amount due will be clearly stated in USD on your order confirmation and package invoice.

4. Step-by-Step Payment Workflow

• Order Placement: Complete your checkout online in seconds by selecting Cash on Delivery without entering any billing, card, or sensitive financial details.
• Order Confirmation: You'll instantly receive an automated confirmation email summarizing your items as soon as checkout is complete.
• Dispatch & Tracking: We process and prepare your items within 1 to 2 business days (Monday to Friday, CT), providing a live tracking link via email once dispatched.
• Delivery & Cash Settlement: When the FedEx or DHL courier delivers your package to your address, you hand over the exact cash payment.

5. Data Security & Privacy Commitment
Although online payments are not processed directly through our gateway, your personal data remains fully protected:

• Shopify Infrastructure: Revixa is built on Shopify, which maintains elite Level 1 PCI DSS compliance standards.
• SSL Encryption: All customer details, browsing interactions, shipping addresses, and emails are locked behind industry-standard SSL encryption protocols.
• Zero Financial Data Storage: Because we operate exclusively on a Cash on Delivery model, our servers never collect, see, handle, or store any credit/debit card numbers, CVVs, bank logins, or online payment credentials.

6. Order Verification & Fraud Prevention

• Accuracy: Please make sure your shipping address and phone number are accurate so our delivery team can reach you smoothly.
• Verification: To safeguard against failed deliveries, returned shipments, or fake orders, our team may occasionally reach out via phone or email to verify high-value, unusual, or unconfirmed orders before dispatching them. Unconfirmed orders may be subject to cancellation.

7. Cancellations & Refund Guidelines

• Order Cancellations & Modifications: You have a full 24-hour window after placing an order to request modifications or cancel it entirely by reaching out to our support team before the package is dispatched.
• Refund Processing: If a refund is due or if you return an eligible item under our 30-day return policy, our support team will coordinate with you to process and credit your approved refund within 7 business days following our warehouse's physical inspection (via secure methods such as bank transfer or store credit). Full details are available in our Refund & Return Policy.

Customer Support
For any questions, concerns, or assistance, reach out to our support team:

Support Phone: +1 (214) 425-7577
Support Email: support@revixa.shop
Registered Business Address: 3004 Bluewood Dr, McKinney, TX 75071, United States