Refund policy

We want you to be genuinely happy with your bag. If something's not right, here's exactly how returns, exchanges, and refunds work.

1. 30-Day Return Window & Eligibility
Timeframe: You can request a return within 30 days of the delivery date. After that window closes, we're no longer able to offer a refund or exchange.

Condition Requirements: To be eligible, your item needs to be:

• Unused, unworn, and unwashed, in the exact same condition it arrived in.
• Sent back in its original packaging.
• Complete with all original tags, inserts, manuals, and accessories.
• Accompanied by proof of purchase (your order confirmation or receipt).

Note: Items that do not meet these conditions may be sent back to you instead of refunded.

2. Return Shipping & Restocking Fees

• Zero-Cost Returns: Returns go back to us by mail. Once we approve your request, we'll email you a prepaid return label there's no cost to you for shipping it back, whether it's a defect, damage, or you simply changed your mind.
• No Restocking Fees: Revixa does not charge any restocking fees. What you paid is what you get back for eligible returns.

3. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.

If you receive a damaged item, a defective product, the wrong item, or an incorrect size, please contact us within 48 hours of delivery at support@revixa.shop with clear photos of the issue. We will review your request and prioritize an appropriate solution, replacement, or refund as quickly as possible.

4. Starting a Return (Step-by-Step)
Step 1: Email support@revixa.shop with your order number, proof of purchase, the reason for the return, and clear photos of the item (required if it's damaged, defective, or incorrect). Note: Returns sent without prior approval will not be accepted.

Step 2: We'll review your request and respond within 24 hours with return authorization and instructions, including a prepaid return shipping label.

Step 3: Securely pack the item in its original packaging with all tags attached, attach the prepaid label, and mail it to:

Revixa Returns

3004 Bluewood Dr, McKinney, TX 75071, United States

5. Exchanges
We accept exchanges for items that are defective, damaged, or if you need a different variant (subject to stock availability). If you need to exchange an item for the same or a different product, please contact our support team first at support@revixa.shop before sending anything back. Alternatively, you may return the original item following the steps above and place a new order separately.

6. What Happens After We Receive It (Refund Processing)
Once your return arrives at our facility, we will conduct a thorough inspection to ensure the item meets our eligibility criteria.

If approved, since your order was placed via Cash on Delivery (COD), our support team will coordinate with you to process your refund securely (via bank transfer, store credit, or original payment method).

Please allow up to 7 business days for the refund process to be completed on our end. (Note: Your bank or payment provider may require additional time to post the funds to your account).

Customer Support
For any questions, concerns, or assistance, reach out to our support team:

Support Phone: +1 (214) 425-7577
Support Email: support@revixa.shop
Registered Business Address: 3004 Bluewood Dr, McKinney, TX 75071, United States