Shipping policy

We know waiting for a package can be the hardest part here's exactly what to expect once you place an order with us.

1. Shipping Destinations & Eligibility
Right now, we only ship to physical addresses throughout the 50 United States. P.O. Boxes, APO, FPO, and DPO addresses may be subject to carrier limitations and restrictions. Orders with a delivery address outside the US unfortunately can't be processed at this time.

2. Shipping Cost & Duties

Free Shipping: Every order ships 100% free, with no minimum purchase required and no surprise fees added later.
Taxes & Duties: We do not charge any sales tax. The final price you see on your order is exactly what you pay in cash upon delivery there are no hidden fees, extra duties, or surprise charges.

3. Order Cut-Off, Processing & Handling Time
Cut-off time: 5:00 PM CT (Central Time). Orders placed after this, or on weekends/holidays, begin processing the next business day.

Processing / Handling Time: 1–2 business days (Monday–Friday).
Transit Time: 4–6 business days (Monday–Friday), handled through DHL or FedEx.
Total Estimated Delivery Time: Typically 5–8 business days from when you place your order (Handling Time + Transit Time). Deliveries are made Monday through Friday (excluding official public holidays).

4. Payment Upon Delivery (COD)
Since we operate on a Cash on Delivery (COD) basis, no online payment is required when you place your order. You will pay the courier in cash directly when your package arrives at your doorstep. Please keep the exact cash amount ready since delivery drivers carry limited change.

5. Order Tracking & Confirmation

Tracking Number Provided: Yes, every order comes with tracking. As soon as your order leaves our facility, you'll get an email with your tracking number so you can trace your package in real-time.
Tracking Updates: Please allow 24 to 48 hours for the tracking information to display updates on the carrier's portal.

6. Incorrect Address & Delivery Issues

Address Accuracy: Customers are responsible for verifying that the shipping address provided at checkout is accurate and complete. Revixa is not responsible for packages that are delayed, lost, or misrouted due to incorrect address information provided by the customer.
Address Changes: If you notice an error in your shipping address, please contact us immediately at support@revixa.shop within 2 hours of placing your order. Once an order has entered handling or shipping, we cannot modify the shipping address.

7. Lost, Stolen, or Damaged Packages

Damaged Items: If your package arrives damaged during transit, please take photographs of the damage and contact us within 48 hours of delivery at support@revixa.shop. We will arrange a replacement or issue a full refund in accordance with our Return and Refund Policy.
Lost or Missing Packages: If your tracking status shows "Delivered" but you have not received your package, please check around your property, with family members, or with neighbors first. If the package remains missing, contact our support team immediately so we can initiate a formal trace with the carrier.

Customer Support
For any questions, concerns, or assistance, reach out to our support team:

Support Phone: +1 (214) 425-7577
Support Email: support@revixa.shop
Registered Business Address: 3004 Bluewood Dr, McKinney, TX 75071, United States

Need help?

Frequently Asked Questions

Is delivery completely free?

Yes, shipping is 100% free on every single order across the United States with no hidden fees or minimum purchase requirements.

Can I track my order status?

Absolutely! Once your package leaves our fulfillment center, an email containing your tracking link will be sent automatically so you can follow its journey.

What payment options are available?

To ensure a secure and completely risk-free shopping journey, we work strictly on a Cash on Delivery (COD) basis. You simply pay the exact cash amount directly to the FedEx or DHL driver when your order arrives at your door.

Am I able to modify or cancel my order after placing it?

Yes, you are welcome to request changes or cancelations within a 24-hour window after ordering. Just drop us an email at support@revixa.shop or give us a call before the package gets dispatched.

FREE SHIPPING

Every order ships free across the US, arriving in 5–8 business days.

Easy Returns

30 days to return anything that's not quite right simple as that.

Personalized Support

Real people, ready to help with sizing, orders, or anything in between.

PAY UPON DELIVERY

No upfront payment required pay safely in cash directly when your order arrives.